My key shows "Already Redeemed"—what should I do?

Don't panic! We’re here to help you get to the bottom of this. While this error is rare, it’s usually something we can resolve by working with our official publishing partners. Please follow these steps:

1. Double-Check the Basics: Ensure you are redeeming the code on the correct platform (e.g., Steam, Epic, etc..) and that there are no typos in the character string.

2. Verify Your Library: Occasionally, a game might actually be in your library already! Sort your library by "Recent" or search for the title to see if it successfully activated despite the message.

3. Capture the Evidence: If it’s still not working, we need a bit of info to advocate for you with the publisher. Please take a full-screen screenshot showing:

   • The error message as it appears on the platform.

   • Your account name/email (

4. Contact Support: Send your screenshot and your Allyouplay Order Number to [email protected].

Our Promise: As an official retailer, we only provide genuine keys. We will investigate the history of your code with the publisher and ensure you get the game you paid for!